Cancellation and Refund Policy

Effective November 2, 2026 · Version 2026-11-02

Full refund before delivery starts; individual review of problems after delivery starts.

Cancelling a request or booking

An advertiser or owner may use Cancel campaign where available and must give a reason. Cancellation stops the booking workflow, but it does not automatically issue a refund, reverse an owner release, or cancel a separate contract with a printer or installer. Tell the other participant promptly in the conversation.

For an unpaid request, there is no captured online campaign payment to refund. If a payment was in progress when cancellation occurred, wait for reconciliation and contact Support rather than making a second payment.

Paid bookings

If either participant cancels before delivery starts, the advertiser is entitled to a full refund of the online campaign payment, including the AdCurvo service fee. This applies even if the truck owner has already approved the booking. There is no pre-start cancellation penalty deducted from that payment. Printing, installation, and removal costs purchased separately are addressed below.

Contact support@adcurvo.com or submit an in-app refund request with the campaign number. AdCurvo checks the cancellation timing and payment record and processes the full refund administratively. Refund eligibility does not mean the cancellation button automatically returns money. If the payment settles after a pre-start cancellation, it remains eligible for the same full refund after reconciliation.

After delivery starts, refunds for interruptions, non-delivery, or other campaign problems are reviewed individually using the saved agreement, delivery timeline, messages, photos, and other relevant evidence. AdCurvo considers what was delivered, responsibility for the problem, and mandatory legal rights. This is not a promise of an automatic prorated refund. A scheduled start date alone is not proof that delivery actually started; disputed start reports are reviewed against the evidence.

Owner cancellation, inability to provide the agreed truck/placement, unsafe installation, and material delivery failures require prompt review. There is no automatic forfeiture of the advertiser's payment simply because it was captured or owner earnings were released. This policy does not impose a fixed cancellation penalty or waive mandatory customer rights.

AdCurvo processes full refunds of the advertiser charge, including its service fee. Partial refunds and prorated credits are not automatically offered. If a different remedy is required by law, AdCurvo will arrange a resolution consistent with those rights.

AdCurvo processes approved online refunds through the original payment provider. If owner earnings were transferred, AdCurvo must reconcile/reverse that transfer before completing the full refund. A request or pending status is not confirmation that funds have returned. Bank/provider processing times apply; Support will confirm the recorded outcome. No fixed bank-arrival date is guaranteed.

Outside services and disputes

Printing, installer visits, removal, and other separately purchased services follow the customer's separate supplier agreements and applicable law. A campaign refund does not automatically reimburse those suppliers' charges. Document who authorized each cost before ordering work. Report accidental damage or disputed delivery promptly and preserve photos, messages, invoices, and the saved booking terms. You may contact your payment provider or exercise any rights available under law; contacting Support does not require you to waive those rights.